AUTOMATIC RENEWAL: PLEASE READ

Your membership continues automatically, and your card on file is charged for every release, until you cancel. Releases occur six times per year (every other month). Each release is charged at your tier price plus applicable sales tax, plus any shipping fee you have selected:

• The Opener: $95.00 plus sales tax per release

• The Pour: $185.00 plus sales tax per release

You may cancel at any time, with no fee, in person, by phone, by email, or online (see Section 10). To stop the charge for an upcoming release, cancel at least 14 days before its release date.

1.  About These Terms

1.1 These terms govern membership in the Pacific Hair Cellar Wine Club (the “Club”), operated by Pacific Hair Cellar (“we,” “us,” “our”). “You” and “member” mean the person who holds the membership.

1.2 By joining the Club and giving your separate consent to automatic renewal, you agree to these terms. Please keep a copy for your records. A current version is always available at www.pacifichaircellar.com and at the shop.

1.3 If anything here is unclear, ask us before you join. See Section 19 for contact details.

2.  Eligibility

2.1 You must be at least 21 years old to join, and you must be 21 or older to receive, collect or sign for any wine. This applies to gift recipients as well as members.

2.2 You may transfer your membership to another person aged 21 or older. Let us know before your next billing date and we will move the membership over, along with any remaining releases.

2.3 We deliver and ship only to addresses within California.

3.  Membership Tiers & Pricing

3.1 The Club offers two membership tiers:

• The Opener

  $95.00 plus sales tax

  Two to three bottles selected by us, with tasting notes

• The Pour

  $185.00 plus sales tax

  Two to three bottles selected by us, with tasting notes

3.2 The price of each release is fixed; the number of bottles may vary. Depending on the wines chosen, a release may contain two or three bottles. Every release is selected to reflect the value of its tier price.

3.3 Sales tax is calculated at the applicable California rate and added to the tier price at the time of charge.

3.4 There is no sign-up fee, no annual commitment and no minimum number of releases.

3.5 Local delivery in Cambria and Atascadero is free. Shipping fees, if you choose that option, are listed in Section 11 and charged in addition to the tier price.

4.  Release Schedule

4.1 The Club has six releases per year, in January, March, May, July, September and November.

5.  Automatic Renewal & Billing

5.1 Your membership renews automatically for each release and continues until you cancel. We will charge the card on file for each release unless you have skipped, paused or cancelled before the deadline in Section 6.

5.2 Your card is charged on the release date, when your box is ready. Any shipping fee is charged at the same time.

5.3 If your card is declined, we will notify you and hold your release for 7 days while you update your payment details. If the charge cannot be completed within that time, the release returns to inventory and your membership is paused until you contact us.

5.4 We will give you at least 30 days’ written notice by email before any change to tier prices, fees or other material terms takes effect. You may cancel before the change takes effect.

5.5 Once each year, we will send you a reminder of your membership terms, including your tier price, how often you are charged, and how to cancel.

6.  The Change Deadline

6.1 Any skip, pause, cancellation, tier change or change to your delivery method must reach us at least 14 days before the release date to apply to that release. This is when we place our orders with our distributors.

6.2 Requests received after the deadline apply to the following release.

6.3 As a courtesy, we will send a reminder a few days before each deadline. The deadline applies whether or not a reminder is received.

7.  Skipping & Pausing

7.1 Skipping. You may skip any individual release by notifying us before the deadline. You will not be charged for a skipped release, and your membership continues with the next one.

7.2 Pausing. You may pause your membership for up to three consecutive releases. Your membership resumes automatically after the pause, and we will remind you before the first charge after resuming.

7.3 Member benefits (Section 13) remain active while your membership is paused.

8.  Keeping Your Membership Spot

8.1 Club membership is limited so that every release receives individual attention. Our first group of members join as founding members. When the Club is full, new applicants join a waitlist.

8.2 To keep spots available, members may miss up to three releases in any 12-month period, whether skipped or paused. If a membership exceeds this, we will contact you to discuss whether the Club remains a good fit before offering your spot to the waitlist. We will not release your spot without speaking with you first.

9.  Changing Tiers

9.1 You may move between The Opener and The Pour at any time before a release deadline. The new tier price applies from the next release.

10.  Cancellation

10.1 You may cancel at any time, for any reason, with no cancellation fee. We may ask what prompted your decision so we can improve the Club, but you are never required to answer.

10.2 You may cancel by any of the following methods, including the same method you used to join:

• In person at the shop or at your salon appointment

• By phone at (805) 927-3301

• By email at info@pacifichaircambria.com

• Online at www.pacifichaircellar.com

10.3 Cancellations received at least 14 days before a release date take effect immediately, and you will not be charged for that release. Cancellations received after the deadline take effect after that release.

10.4 We will confirm every cancellation in writing by email or text.

10.5 If you wish to rejoin later, we will add you to the waitlist.

11.  Receiving Your Release

11.1 You may choose any of the following, and change your choice before any deadline:

• At your appointment

  If you have a salon appointment booked within 30 days of the release date, your box will be ready for you there.
  

• Shop pickup

  Collect your box at 780 Arlington, Cambria, during shop hours.

• Free Local delivery

  Delivered to your door in Cambria or Atascadero.

• Shipping

  Shipped to any California address. An adult aged 21 or older must sign.

  Shipping fees apply

11.2 Anyone collecting, receiving or signing for wine must be 21 or older and may be asked to show valid photo ID. A friend or family member may collect on your behalf if you tell us their name in advance.

11.3 In very hot weather we may hold a shipment until temperatures are safe for the wine. We will notify you if your shipment is delayed for this reason.

11.4 Once a shipment has been accepted by an adult at the delivery address, responsibility for the wine passes to you.

12.  Unclaimed & Returned Releases

12.1 Uncollected releases are held at the shop until you collect them or the period in Section 12.2 ends.

12.2 If your release has not been collected:

• At 30 days, we will contact you with a reminder.

• At 60 days, we will call you to arrange collection.

• At 90 days, the wine returns to our inventory and the full tier price you paid (excluding sales tax and any fees) is added to your account as store credit, redeemable for any purchase in the shop.

12.3 If two consecutive releases go uncollected, we will pause your membership until you contact us.

12.4 If a shipment is returned to us as undeliverable, we will hold it at the shop and contact you. Any additional shipping charges to re-send it are your responsibility.

13.  Member Benefits

13.1 While your membership is active or paused, you receive:

• Access to member-only wines and inventory. Each release’s wines are held back from general sale until the following release, after which any remaining bottles may be added to our regular shop inventory

• 12% off bottles purchased in the shop

• 20% off purchases of six or more bottles

• Special orders at member pricing, subject to distributor minimums. Partial cases and single-bottle orders may carry an additional handling fee, which we will quote before you commit

13.2 Member discounts cannot be combined with other promotions unless we say otherwise. Member-only wines are offered while supplies last and may be limited per member.

13.3 All benefits end when a membership is cancelled.

14.  Wine Selection, Substitutions & Preferences

14.1 Each release is selected by Pacific Hair Cellar and includes tasting notes for each wine. Any serving or food suggestions we include are offered as ideas only, and are not part of what you are purchasing.

14.2 If a selected wine becomes unavailable, we may substitute a wine of equal or greater value.

14.3 You may tell us about wines or styles you prefer not to receive. We will keep a note and make substitutions where we reasonably can, but we cannot guarantee them.

15.  Faulty Bottles

15.1 If a bottle is corked or otherwise faulty, return it to the shop within 30 days of receiving it, with most of the wine still in the bottle, and we will replace it with the same wine or one of equal value.

16.  Gift Memberships

16.1 Gift memberships have no minimum commitment. You may gift a single release, or add as many additional releases as you like for a larger gift.

16.2 You may pay for a gift in either of two ways, whichever you prefer:

• Prepaid. Pay in full at purchase for a set number of releases. A prepaid gift does not renew automatically, and no further charges are made once those releases have been fulfilled.

• Recurring. You remain the member and the cardholder, and your card is charged for each release, with the wine held or delivered for your recipient, until you cancel. A recurring gift is a membership in your name and is governed by these terms in full, including the automatic renewal provisions in Section 5 and the cancellation provisions in Section 10. You will be asked to give your separate consent to automatic renewal when you set it up, and you may cancel at any time.

16.3 Prepaid gifts are non-refundable, but the remaining releases may be transferred to another person aged 21 or older by contacting us before the next release. A recurring gift may be cancelled at any time under Section 10.

16.4 A prepaid gift never converts into a paying membership on its own. If your recipient would like to continue afterward, they will be asked to join and give their own consent to these terms.

17.  Communications & Your Information

17.1 We use your contact details to manage your membership, including release notices, deadline reminders, annual renewal reminders and changes to these terms. You agree that we may contact you by email and text message for these purposes.

17.2 We keep a record of your consent to automatic renewal for at least three years, or one year after your membership ends, whichever is longer.

17.3 We do not sell your personal information. Payment card details are processed and stored by our payment provider.

18.  Changes to These Terms

18.1 We may update these terms from time to time. We will notify members by email at least 30 days before any material change takes effect, and you may cancel before the change applies to you.